Wow. I was both shocked and horrified as I listened this recording of a phone call to Verizon. In the call the customer is trying to resolve an issue where he was quoted a price of .002 cents per kilobyte but charged .002 dollars per kilobyte. He speaks to a rep, a supervisor, and a floor manager. All three of them are convinced that .002 dollars and .002 cents are the same amount. The call is a bit long at 27 minutes, but you don't have to listen to the whole thing to get the point....